The IRS has various phone numbers depending on the type of assistance you are seeking.
Tip: To avoid long hold times, call the IRS number as early in the morning as possible. Telephone customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time.
How to Prepare for the Phone Call with IRS Customer Service
Before you call IRS customer service, make sure you know or have the following information handy:
- Social Security cards and birth dates for those who were on the return you are calling about
- An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
- Your prior-year tax return, in case the IRS needs to verify your identity before answering certain questions
- A copy of the tax return you’re calling about
- Any letters or notices the IRS has sent you
Note that the IRS will only speak with the taxpayer or their legally designated representative. You cannot call about someone else’s account without a valid power of attorney.
IRS customer service hold times can be extreme long, especially during peak filing season. You may be able to avoid waiting an hour or longer on the phone by using IRS.gov online assistance.
For example, you can do the following online:
1. Where’s My Refund Tool
Check your refund status by clicking on the “Where’s My Refund” tool.
2. Get a Tax Transcript
If you need to check your tax account history, you can order an account transcript online. You can even check what the IRS has on file for you by requesting a wage & income transcript. This type of transcript will show all the income information that has been reported.
Click on the “Get Transcript” tool.
3. Make a Payment
If you need to make a payment, you can pay online by direct pay or by using your credit or debit card.
Click on the “Pay your Taxes Now” tool.
In most major cities, the IRS has taxpayer assistance centers you may visit to receive assistance. All offices operate by appointment. Click on “Find an Office” at the top of the page to locate the nearest local office.