IRS Office Durham NC

This page provides information about the IRS Office Durham location.

IRS Office Durham Virtual Assistance – By Appointment Only

The IRS Office in Durham provides virtual assistance. A taxpayer might receive IRS assistance services provided by an employee in a remote office using a computer. The experience is almost similar to talking face to face with an employee, except in this case the IRS employee is sitting in a different location far away and the communication takes place through a computer monitor. Upon confirmed appointment, a workstation will be booked for the taxpayer. The taxpayer simply sits at the designated workstation on their pre-fixed date and time and speak with the employee appearing on screen.


Appointment: 844-545-5640


The IRS Virtual Assistance service is solely provided by appointment-only basis. Taking an appointment prior to visiting the Virtual Assistance office is mandatory for all potential taxpayers or visitors.


  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Assistance with Affordable Care Act tax provision questions for individuals
  • Assistance with questions about tax law changes in the Tax Cuts and Jobs Act is available year-round. See Tax Cuts and Jobs Act for more information.
  • Basic tax law assistance January 2 – April 15 (answers related to your individual Federal Tax Return) (Tax Topics)
  • Form 911, request for Taxpayer Advocate Service Assistance
  • Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues

Services Not Available at this Location:

  • Accept any payment (cash, check or money orders)
  • Authenticate/verify taxpayer identity
  • Departing alien clearance (Sailing Permits)
  • Copies of tax returns and transcripts
  • Individual Taxpayer Identification Numbers and Form W-7, Application for IRS Individual Taxpayer Identification Number
  • Pick up tax forms or order by mail
Since information on our page might have changed, we recommend that you confirm office information at the IRS's office locator tool before visiting the IRS office.