IRS Office Fairbanks

***The IRS has temporarily closed all Taxpayer Assistance Centers and discontinued face-to-face service throughout the country until further notice.***

This page provides information about the IRS Office Fairbanks’ Virtual Assistance service for the residents of Fairbanks, Alaska.

IRS Office Fairbanks Virtual Assistance – By Appointment Only

The IRS Office Fairbanks provides a virtual assistance feature for the residents of Fairbanks, Alaska. A taxpayer might receive IRS assistance services provided by an employee in a remote office using a computer. The experience is almost similar to talking face to face with an employee, except in this case the IRS employee is sitting in a different location far away and the communication takes place through a computer monitor. Upon confirmed appointment, a workstation will be booked for the taxpayer. The taxpayer simply sits at the designated workstation on their pre-fixed date and time and speak with the employee appearing on screen.


Monday through Friday from 9.45 am to 12.30 pm. This office follows the federal holiday schedule.


Appointment: (844) 545-5640


The IRS Virtual Assistance service is solely provided by appointment-only basis. Taking an appointment prior to visiting the Virtual Assistance office is mandatory for all potential taxpayers or visitors.


  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Assistance with Affordable Care Act tax provision questions for individuals
  • Assistance with questions about tax law changes in the Tax Cuts and Jobs Act is available year-round. See Tax Cuts and Jobs Act for more information.
  • Basic tax law assistance January 2 – April 15 (answers related to your individual Federal Tax Return) (Tax Topics)
  • Form 911, request for Taxpayer Advocate Service Assistance
  • Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues

Services Not Available at this Location:

  • Accept any payment (cash, check or money orders)
  • Authenticate/verify taxpayer identity
  • Departing alien clearance (Sailing Permits)
  • Copies of tax returns and transcripts
  • Individual Taxpayer Identification Numbers and Form W-7, Application for IRS Individual Taxpayer Identification Number
  • Pick up tax forms or order by mail

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