This page provides information about the IRS Office Jonesboro Virtual Assistance facility.

IRS Office Jonesboro Virtual Assistance – By Appointment Only

As the brick and mortar Jonesboro IRS Office was closed, IRS now offers virtual assistance service for the residents of Jonesboro. A taxpayer could receive Taxpayers’ Assistance in a remote IRS office using a computer monitor. The experience is almost similar to talking face to face, except the IRS employee is sitting in a different location far away. Upon confirmed appointment, a timeslot would be allocated for the taxpayer and he/she get to sit at a designated workstation during the allocated time; and talk to the IRS employee appearing on screen.

Hours

Tuesday from 8.30 am to 10.30 am; Wednesday from 8.30 am to 11.30 am.

Contact

Appointment: (844) 545-5640

Appointment

This office provides services on appointment-only basis. All taxpayers must take an appointment before paying a visit.

Services

• Account inquiries (help with letters, notices and levies on your wages or bank account)
• Adjustments (changes to tax account information or payments)
• Assistance with Affordable Care Act tax provision questions for individuals
• Basic tax law assistance January 2 – April 15 (answers related to your individual Federal Tax Return) (Tax Topics)
• Form 911, Request for Taxpayer Advocate Service Assistance
• Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
• Payment arrangements
• Procedural inquiries
• Solutions to tax issues
• Services Not Available at this Location:

Accept any payment (cash, check or money orders)

• Authenticate/verify taxpayer identity
• Departing alien clearance (Sailing Permits)
• Copies of tax returns and transcripts
• Individual Taxpayer Identification Numbers and Form W-7, Application for IRS Individual Taxpayer Identification Number
• Pick up tax forms or order by mail