IRS Office Jonesboro

This page provides information about the IRS Office Jonesboro Virtual Assistance facility.

IRS Office Jonesboro Virtual Assistance – By Appointment Only

As the brick and mortar Jonesboro IRS Office was closed, IRS now offers virtual assistance service for the residents of Jonesboro. A taxpayer could receive Taxpayers’ Assistance in a remote IRS office using a computer monitor. The experience is almost similar to talking face to face, except the IRS employee is sitting in a different location far away. Upon confirmed appointment, a timeslot would be allocated for the taxpayer and he/she get to sit at a designated workstation during the allocated time; and talk to the IRS employee appearing on screen.


Tuesday from 8.30 am to 10.30 am; Wednesday from 8.30 am to 11.30 am.


Appointment: (844) 545-5640


This office provides services on appointment-only basis. All taxpayers must take an appointment before paying a visit.


  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Assistance with Affordable Care Act tax provision questions for individuals
  • Basic tax law assistance January 2 – April 15 (answers related to your individual Federal Tax Return) (Tax Topics)
  • Form 911, Request for Taxpayer Advocate Service Assistance
  • Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues
  • Services Not Available at this Location:

Accept any payment (cash, check or money orders)

  • Authenticate/verify taxpayer identity
  • Departing alien clearance (Sailing Permits)
  • Copies of tax returns and transcripts
  • Individual Taxpayer Identification Numbers and Form W-7, Application for IRS Individual Taxpayer Identification Number
  • Pick up tax forms or order by mail

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