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This page provides information about the Virtual Assistance facility provided for the residents of Rutland.

IRS Office Rutland Virtual Assistance – By Appointment Only

A potential taxpayer might receive taxpayers’ assistance service initiated by IRS by an IRS employee in a remote office using a computer monitor. The experience is almost similar to talking face to face, except the IRS employee is sitting in a different location and communicating through a computer setup. Upon confirmed appointment, the taxpayer would be assigned a workstation. On the pre-confirmed day, the taxpayer simply sits at the assigned workstation and speak with the IRS employee appearing on screen.

Hours

Monday and Friday from 1 pm to 4 pm. This office might follow the federal holiday schedule.

Contact

Appointment: (844) 545-5640

Appointment

This office serves on an appointment-only basis. All potential visitors must take appointment prior to visiting, by calling the number provided above.

Services

  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Assistance with Affordable Care Act tax provision questions for individuals
  • Assistance with questions about tax law changes in the Tax Cuts and Jobs Act is available year-round. See Tax Cuts and Jobs Act for more information.
  • Basic tax law assistance January 2 – April 15 (answers related to your individual Federal Tax Return) (Tax Topics)
  • Form 911, Request for Taxpayer Advocate Service Assistance
  • Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues

Services Not Available at this Location:

  • Accept any payment (cash, check or money orders)
  • Authenticate/verify taxpayer identity
  • Departing alien clearance (Sailing Permits)
  • Copies of tax returns and transcripts
  • Individual Taxpayer Identification Numbers and Form W-7, Application for IRS Individual Taxpayer Identification Number
  • Pick up tax forms or order by mail