This page provides information about the IRS Office Downers Grove location.
IRS Office Downers Grove – 2001 Butterfield Road, Downers Grove, IL 60515
The IRS Office at Downers Grove is located in the Esplanade I building.
Directions
East on Butterfield Road: Head west on Butterfield Road toward Esplanade Road and take either of the left 2 lanes to make a left turn onto Lacey Road. The prominent tall Esplanade I building will be on the left of this road.
West on Butterfield Road: Head east on Butterfield Road toward Bob O Link Road and take the left 2 lanes to turn right onto Lacey Road. After a hundred feet, make another right turn onto the IRS Office building.
North on IL-53: Head south on IL-53 South toward Glen Park Road. Make a left turn onto Butterfield Road and take either of the left 2 lanes to turn right onto Lacey Road. Turn right again, onto the IRS Building entrance road.
South on IL-53: Head northwest on Ginkgo Way toward IL-53 North and make a right turn at the 1st cross street onto IL-53 North. After a mile, turn right onto Butterfield Road. Take either of right 2 lanes to turn right onto Lacey Road. Proceed a hundred feet until the Esplanade I entrance road is seen on the right, then turn onto it.
Hours
Monday through Friday 8.30 am to 4.30 pm, follows the federal holiday schedule.
Contact
Information: 630-493-5291
How to make an appointment
If you require face-to-face service at an IRS office, you must call 844-545-5640 to schedule an appointment.
Once you make an appointment, you will receive an automated email confirming the day and time of your appointment.
Parking
Esplanade I has a 5-storied parking facility and separate executive garages. Parking may not be free, but finding a visitors’ spot will not be very difficult. Commercial parking lots are available nearby as well.
Security
Public visitors might need to pass through electronic security equipment. Presenting a government issued valid ID might be mandatory for gaining access to the building, and the confirmation of appointment.
Services
- Account inquiries (help with letters, notices and levies on your wages or bank account)
- Adjustments (changes to tax account information or payments)
- Alien clearances (Sailing Permits)
- Assistance with Affordable Care Act tax provision questions for individuals
- Basic tax law assistance January 2 – April 18 (answers related to your individual Federal Tax Return) (Topics)
- Check, money order, or cash payment acceptance (Exact Change is Required)
- Form 911, Request for Taxpayer Advocate Service Assistance
- Form 2290, Heavy Highway Vehicle Use Tax Return (submission of tax return if unable to e-file)
- Individual Taxpayer Identification Numbers and Form W-7 (More Information)
- Multilingual assistance (over 150 languages translated)
- Payment arrangements
- Procedural inquiries
- Solutions to tax issues
- Tax forms (based on availability)
I have yet to receive my refund from 2019. Nobody is answering the phones on the 800-829-1040. I don’t know what is the issue. I was never told to submit paperwork or anything. How can I talk to a live person at the IRS? Help?