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I am two days short of being 16 weeks since I mailed my personal return to the IRS. “Where’s My Refund” doesn’t show that it has been received. Do they have my return, but not have it listed as being received for some reason? Is it lost in the mail? Is there a number to call and talk to a person? Is this normal? If it is, why don’t they put a notice on their site?
You might find this helpful: https://www.irsofficesearch.org/have-not-received-my-refund/